ADT Commercial launches Everon at NRF PROTECT
GRAPEVINE, Texas – ADT Commercial launched the rebrand and redesign of their customer engagement platform, Everon, today at the National Retail Federation (NRF) PROTECT event.
The modernization of Everon, formerly known as eSuite, has been driven by years of direct customer feedback according to ADT, as a result Everon touts having a more intuitive, user-friendly experience that boasts a host of new features, system efficiencies, mobile responsiveness and supportive, self-service functions.
“Everything across Everon is about prioritizing action, so that our customers feel more empowered at every turn. We want them to feel like they have total ownership over their systems – from wherever they are, even on-the-go,” said Jay Robertson, Sr. Vice President, Product Management for ADT Commercial. “It’s about supporting them with valuable insights, a more mobile responsive experience, and self-service functionalities that allow them to take meaningful action and streamline their security, fire and life safety programs and operations.”
Everon promises ADT Commercial customers user-friendly access to security system information and insights in order to be able to make critical decisions and take action. The updated user interface includes a dark-mode desktop experience and enhanced dashboards that prioritize account and alarm data by an organization’s preferences, displaying the most important information requiring customer action first.
“We wanted the Everon brand to communicate the true essence of ADT Commercial and how our customers interact with our company,” said Beth Tarnoff, Vice President, Marketing & Communications for ADT Commercial. “At its core, our customer engagement platform strives to simplify the complex, drives performance and inspires confidence with our customers — in their management, the decisions they make, and in their security-, fire- and life-safety programs.”
ADT prepared a short video discussing their customer engagement platform available for viewing on YouTube.