Mortgage and protection advice provider Pivotal Group has rolled out artificial intelligence powered client file reviews.
The company claims the two-stage initiative, being introduced now, will reduce file reviews from several hours to just minutes.
Dan Watkins, one of Pivotal’s advisers, has already been using the Curvestone AI workflow.
He said: “The new soft check tool streamlines document checks for my clients and delivers a quick, accurate initial review.
“This provides assurances that I’m acting compliantly and have all the mandatory documents needed to progress my case.”
The Curvestone AI tools are integrated into Pivotal’s Pulse platform and gives advisers early insights to ensure the best client outcomes and later builds on these insights, focusing on suitability and regulatory compliance.
Mayank Prakash CBE, group CEO of Pivotal, said: “We are tackling challenges that others see as inevitable to raise UK advice market standards as every client deserves the best outcome.
“Auditable AI solutions are built into our next generation Pulse platform to enhance the quality, speed, and consistency of the client experience.
“As a people first business, I am delighted that this will free our advisers to focus on what matters most: helping our clients achieve their financial goals.”
Dawid Kotur, CEO of Curvestone AI, praised Pivotal’s “innovation-first approach”.
He said: “As AI capability sweeps through financial services, regulatory expectations will inevitably rise.
“The FCA already encourages responsible AI adoption — it’s only a matter of time before they expect firms to demonstrate significantly more than the current industry standard of just a sample of cases being reviewed in depth. Pivotal is positioning themselves ahead of this change.”
tara.o’connor@ft.com
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